Se necesita Service Desk Analyst/Soporte Mesa de Ayuda
Para:
Cognizant Technology Solutions
Full
En #Cognizant tenemos una oportunidad ideal para que formes parte de una de las compañias más grandes del rubro digital a nivel mundial. Tambien somos una de las mejores empresas de Argentina en la lista Forbes.
Service Desk Analyst
Tasks:
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties as assigned by the Service Manager.
Skills:
English (Intermediate) or Bilingual Portuguese
1/3 year of experience working as L1 support desk analyst or Field Support
ITIL methodology (Nice to Have)
Service Desk methodology
Interpersonal Skills
Communication skills
Ubicación: Almagro, CABA.
Turno: 5 días – Horario full time
¡OFRECEMOS EXCELENTES BENEFICIOS:
* Plan de salud OSDE
* Bono Anual
* Beneficio Megatlon y CUI
* Snacks matutinos
* Maquinas de Cafe
* Cursos y certificaiones…
Y DESARROLLO DE CARRERA DENTRO DE CLIENTES MULTINACIONALES!