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Operations Management Specialist TOWERS WATSON ARGENTINA SA – Buenos Aires , Buenos Aires

Se necesita Operations Management Specialist



The Role:

  • Responsible for the production and analysis of operational reporting, BI, metrics, SLAs and KPIs
  • Create standard and ad hoc service and performance reports for operations teams and the business
  • Work closely with the business to prioritize operations management and business information requests/ requirements
  • Develop and implement data collection systems and automation to optimize data quality and enhance statistical analysis
  • Support delivery of operational audit, risk and compliance reporting
  • Partner with operational and business leaders to discuss operational service levels and performance, seeking opportunities to improve quality and effectiveness
  • Ensure all technical standards are met, implementing and embedding changes based on changing regulatory requirements
  • Responsible for establishing and embedding process, SOPs, templates, and controls across operations within given Geography/ LoB
  • Align processes following the Global Target Operating Model design and transformation levers
  • Partner with Project Change and OpEx teams to drive process standardization and simplification
  • Deliver to agreed operational service and compliance standards


The Requirements: 

Desired Operations Knowledge: Process Improvement, Power BI, Advanced Excel, English, OCR and RPA

  • Adjusting to Change
  • Articulating the Vision
  • Building Relationships
  • Evaluating Problems
  • Leading Change
  • Showing Resilience
  • Customer Experience
  • Investigating Issues
  • Knowing my Organization


Equal Opportunity Employer.

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