Document Service Supervisor RANDSTAD – Capital Federal , Buenos Aires

                        We are looking for a Document Service Supervisor for the startup of a Shared Service Center.

 This position will be in charge of the Document Services team, promoting quality in the provision of services through training, guidance and staff evaluation; building and fostering customer relationships.

Main responsibilities:

Performance Metrics

• Promote management strategies to improve department performance.
• Ensure that the team meets the established objectives of customer satisfaction
• Hold team meetings to keep employees aligned on objectives
• Be in charge of the department's KPIs
• Perform work planning according to team capacity

People management:

• Monitor team performance and provide regular feedback
• Set measurable and realistic goals, work standards and expectations
• Perform team performance evaluations
• Send recommendations on promotions / incentives to the Document Service manager
• Supervise the implementation of procedures, compliance with policies, objectives and goals within the department.

Customer Relationship Management:

• In case of a complaint, prepare incident reports and provide solutions to prevent the problem from happening again.
• Build and maintain good working relationships with customers and handle their concerns quickly.

Projects:

• Ensure the implementation of the project management framework.
• Process instructions, workflows and maps
• Allocate project resources in coordination with team leaders.
• Facilitate resource pooling by coordinating with team leaders
• Monitor project progress and provide periodic status reports to customers

Requirements:

• Graduate in Administration, Translator or related career
• Experience in people management
• Advanced level of MS Office
• Advanced English level.
• Analytical skills to determine customer needs.
• Decision making skills
• Ability to collaborate and communicate effectively with people from different cultures and at all levels of the organization.
• Availability to work shifts.

We offer attractive benefits package and direct contracting with the company.

Workplace: Puerto Madero

Do not miss the opportunity, apply!